Shipping & Delivery Policy

Handling Time

Orders placed on Novakik will have a handling time of 4-5 business days from the date of order placement. Please note that handling time may vary during peak seasons or due to exceptional circumstances, in which case customers will be duly notified.

Delivery Time:

Once your order has been processed and dispatched, the estimated delivery time for standard shipping is 10 - 14 business days. Please note that international deliveries may take longer due to customs and other factors beyond our control. We strive to deliver your orders as quickly and efficiently as possible.

Delivery/Shipping

Novakik offers worldwide free shipping. Any custom duties and import taxes must be born by the customer. We are committed to delivering your orders to your doorstep, regardless of your location, at no additional cost to you. Our free shipping service ensures that you can enjoy Novakik products wherever you are in the world.

Shipping Partners

Novakik partners with reputable shipping carriers to ensure your orders are handled with care and delivered to you in a timely manner. Our shipping partners may vary depending on your location and the availability of their services.

Order Tracking

Upon dispatch of your order, you will receive an email confirmation along with a tracking number. You can use this tracking number to monitor the progress of your delivery. Tracking information will typically become available within 24 hours after your order has been dispatched.

Contact Information

If you have any questions, concerns, or require assistance with your order, please feel free to contact us at info@novakikbjj.com. Our customer support team is ready to assist you and provide you with the necessary information regarding your order and delivery status.

Delivery Address

It is the responsibility of the customer to provide accurate and complete delivery information during the checkout process. Novakik will not be held responsible for any delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Delivery Exceptions

While Novakik makes every effort to ensure timely delivery, there may be exceptional circumstances such as natural disasters, public holidays, or other unforeseen events that could affect delivery times. In such cases, we will do our best to communicate any delays to our customers and work towards a resolution.

Returns and Refunds

For information on our return and refund policy, please refer to our dedicated Returns and Refunds Policy page.

Novakik is dedicated to providing you with high-quality products and a seamless shopping experience. We appreciate your trust in us, and we are committed to delivering your orders to your satisfaction. Thank you for choosing Novakik for your shopping needs.